WARRANTY TERMS

Shorai offers a Limited, Pro-Rated Five-Year Warranty for Shorai batteries, for defects in material and/or workmanship, pertaining to sales originating and delivered within the United States.

The warranty is divided into three periods from date of purchase within the USA, as follows:

note: warranty updated June 1 2024 to increase months 13~18 to 65% discount from 50%

All warranty claims for products purchased and delivered within the United States are handled directly by Shorai Service LLC. only.  Do not contact your reseller for warranty claims. See the Warranty Form for online submission of warranty claims, and to get your Return Merchandise Authorization (RMA#) assignment. Replacement batteries are to be issued by Shorai  and sent directly to the customer.  No dealership is authorized to issue a replacement battery without prior written authorization from Shorai .

Please do NOT return any product without an RMA# or before Shorai has contacted you. In many cases issues can be solved prior to return.

Conditions which will void warranty

• Opening the battery case will void the warranty
• Applications Not listed on the Shorai website product finder such as: Aircraft, Automotive, Go Karts,  Motive power (Shorai as main power source, not engine starter).
• Over-voltage charging, or other error by charger or user setting of charger.
• Use of "desulfation mode" charger.
• Use in excess of cranking (CCA) specifications (incorrect use in custom vehicle, etc)
• Short circuit of main terminals or BMS port
• Short circuit caused by improper installation
• Improper connections to the 5-pin BMS port
• Over-discharge (i.e. resting voltage allowed to fall below 12.8V/6.4V for Lfx 12V/6V types)
• Physical Damage to the battery occurring after purchase (impact, etc)

For custom vehicles if you have a stock motor pulled from another vehicle, then you can use our battery finder to select the battery that the motor came from. If you have any other questions, please give us a call and we will assist you.